Post-Transactional Survey

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All items marked with an asterisk (*) are required to be completed to submit the survey.

Program*

This field may be auto-populated when the survey link is sent (e.g. ?program=WellSharp).

If Other, please specify the transaction type*

1. Information and instructions provided were clear.*

What about the clarity of information and instructions led you to select Fair? Please explain why.*

What about the clarity of information and instructions led you to select Poor? Please explain why.*

2. My request was processed in a timely manner.*

What about the timeliness of processing led you to select Fair? Please explain why.*

What about the timeliness of processing led you to select Poor? Please explain why.*

3. The product or service was fulfilled accurately.*

What about the accuracy of the product or service fulfillment led you to select Fair? Please explain why.*

What about the accuracy of the product or service fulfillment led you to select Poor? Please explain why.*

4. IADC staff were professional and courteous.*

What about the professionalism and courtesy of IADC staff led you to select Fair? Please explain why.*

What about the professionalism and courtesy of IADC staff led you to select Poor? Please explain why.*

5. My questions or concerns were addressed appropriately.*

What about how your questions or concerns were addressed led you to select Fair? Please explain why.*

What about how your questions or concerns were addressed led you to select Poor? Please explain why.*

6. Overall, I am satisfied with the service provided.*

What about your overall satisfaction with the service led you to select Fair? Please explain why.*

What about your overall satisfaction with the service led you to select Poor? Please explain why.*

Optional - Additional comments.

Contact Phone

Contact Email