All items marked with an asterisk (*) are required to be completed to submit the survey. Please select the IADC program.* Note: Survey ratings are specific to the selected program. To provide feedback for additional programs you must complete individual surveys for those programs.
Please rate your customer service experience for the selected program in regards to the survey topic. A selection of Good, Fair, or Poor will create a text box for you to state why. This is necessary for us to both understand your expectations and to appropriately work towards improving your experience with IADC. For this, please be as detailed and honest as possible.
For questions, concerns, or additional feedback related to this survey, please contact Quality@iadc.org . WellSharp™ 1. The IADC Program Database used for the WellSharp program, iadc.wellsharp.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the iadc.wellsharp.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the WellSharp program, ACD-XXX and WSP-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the WellSharp program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includesUser friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the WellSharp Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?*
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the WellSharp Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application for this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - WellSharp Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
9. Quality of Service - Instructor Accreditations and Applications for the WellSharp program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
10. Quality of Service - Third Parties Used by IADC for the WellSharp Program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, Timeliness of responses, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
WellSharp™ Plus 1. The IADC Program Database used for the WellSharpPlus program, iadc.wellsharp.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the iadc.wellsharp.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the WellSharp Plus program, ACD-XXX and WPP-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the WellSharp Plus program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includes User friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the WellSharp Plus Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the WellSharp Plus Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application for this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - WellSharp Plus Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
9. Quality of Service - Instructor Accreditations and Applications for the WellSharp Plus program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
10. Quality of Service - Third Parties Used by IADC for the WellSharp Plus Program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, Timeliness of responses, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
Managed Pressure Drilling (MPD) 1. The IADC Program Database used for the Managed Pressure Drilling program, iadc.wellsharp.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the iadc.wellsharp.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the Managed Pressure Drilling program, ACD-XXX and MPD-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the Managed Pressure Drilling program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includes User friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the Managed Pressure Drilling Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?*
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the Managed Pressure Drilling Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application for this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - Managed Pressure Drilling Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
9. Quality of Service - Instructor Accreditations and Applications for the Managed Pressure Drilling program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
10. Quality of Service - Third Parties Used by IADC for the Managed Pressure Drilling Program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, Timeliness of responses, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
Drilling Industry Training (DIT) 1. The IADC Program Database used for the DIT program, Accreditation.iadc.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the Accreditation.iadc.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the DIT program, ACD-XXX and DIT-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the DIT program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includes User friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the DIT Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?*
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the DIT Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application for this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - DIT Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
What about this database does not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
H2S Safe™ 1. The IADC Program Database used for the H2S program, Accreditation.iadc.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the Accreditation.iadc.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the H2S program, ACD-XXX and H2S-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the H2S program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includes User friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the H2S Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?*
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the H2S Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application for this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - H2S Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
9. Quality of Service - Instructor Accreditations and Applications for the H2S program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
Crane-Rigger 1. The IADC Program Database used for the Crane and Rigger program, Accreditation.iadc.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the Accreditation.iadc.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the Crane and Rigger program, ACD-XXX and CRT-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the Crane and Rigger program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includes User friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the Crane and Rigger Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?*
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the Crane and Rigger Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application for this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - Crane and Rigger Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
9. Quality of Service - Instructor Accreditations and Applications for the Crane and Rigger program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
RigPass 1. The IADC Program Database used for the RigPass program, Accreditation.iadc.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the Accreditation.iadc.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the RigPass program, ACD-XXX and SCO-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the RigPass program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includes User friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the RigPass Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?*
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the RigPass Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application to this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - RigPass Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
9. Quality of Service - Instructor Accreditations and Applications for the RigPass program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
10. Orders for Physical IADC Products for the RigPass program. (This includes General and timely responsiveness regarding order placement and status, Timeliness for order fulfillment, Accuracy of order, Resolution of issues, etc.)* What expectations do you have for this service which are not being sufficiently met?*
How long did it take to receive ordered products after Payment had been made?*
Optional - If there is any feedback you would like to share about this topic please do so here.
Basin United 1. The IADC Program Database used for the Basin United program, Accreditation.iadc.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the Accreditation.iadc.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the Basin United program, ACD-XXX and BSU-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the Basin United program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includesUser friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the Basin United Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?*
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the Basin United Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application for this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - Basin United Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
9. Quality of Service - Instructor Accreditations and Applications for the Basin United program. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
10. Orders for Physical IADC Products for the Basin United program. (This includes General and timely responsiveness regarding order placement and status, Timeliness for order fulfillment, Accuracy of order, Resolution of issues, etc.)* What expectations do you have for this service which are not being sufficiently met?*
How long did it take to receive ordered products after Payment had been made?*
Optional - If there is any feedback you would like to share about this topic please do so here.
Competence Assurance Program 1. The IADC Program Database used for the Competence Assurance program, Accreditation.iadc.org. (This includes Overall functionality, User friendliness, General experience, Technical problems and issues)* This rating is only applicable to the Accreditation.iadc.org IADC program database. Other databases should be rated in a separate survey for the applicable program.
What about this database does not meet your expectations?*
What technical issues did you experience while using this database?*
How can we improve this database to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
2. The Forms and Documents used for the Competence Assurance program, ACD-XXX and CAA-XXX. (This includes User friendliness, Usefulness, Accuracy of information, Sufficiency of translations, Repeat or incorrect fields, etc.)* This rating is only applicable to your experience with the documents used for the Competence Assurance program. Your experiences with program specific documents for other programs should be rated in a separate survey for the applicable program.
Were documents and forms easy to understand and fill out? If not, what about them caused difficulties?*
If you know of specific issues or errors in any of the applicable forms or documents please state them here so they can be reviewed to for correction.*
How can we improve our documents and forms to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
3. The IADC.Org website. (This includes User friendliness, Accuracy of information, Provider resources (Program Document access), Provider specific data (location/courses/etc), Certificate verification, Overall experience.)* What about the IADC.org Website does not meet your expectations?*
How can we improve IADC.org Website to better meet your expectations / needs?*
Optional - If there is any feedback you would like to share about this topic please do so here.
4. General IADC Experience. (This includes Conferences and Committees, Workgroups, Financials, Other IADC Departments, or any other IADC controlled area which is not a part of the Accreditation and Credentialing Department.)* This rating is only applicable to IADC experiences not separately listed in this survey for rating. Things like Quality of Service, Responsiveness, Databases, and Documents should not be included in this rating.
Which experience with IADC did not meet your expectations?*
Optional - If there is any feedback you would like to share about this topic please do so here.
5. General Communication Response Time for the Competence Assurance Program.* Areas included elsewhere in this survey should not be included in this rating. Things like communications regarding the Application processing, experience with specific IADC individuals, experience with third parties, etc. may be covered elsewhere.
What do you consider an allowable timeframe for response to general communications?*
What is the average response time you receive for general communications?*
Optional - If there is any feedback you would like to share about this topic please do so here.
6. Accreditation Review Process for the Competence Assurance Program. (This includes Completion of accreditation decision within the 60 day window for accreditation application, Clarity of instructions, Resolution of issues, etc.)* This rating applies explicitly to the application process. General communications are rated elsewhere. If you did not submit an application for this program within the last year please select N/A. Be aware that the overall Application completion time, from submission of application to accreditation decision, has an allowance of up to 60 days. The timeline for this does not start until the applicant has submitted all documents, completed in full, and payment for the application has been made.
What issues/problems did you experience when applying for accreditation?*
Did the overall application time take longer than 60 days? If so, how long?*
Optional - If there is any feedback you would like to share about this topic please do so here.
7. Quality of Service - Competence Assurance Program's Coordinator. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
8. Quality of Service - Database and Technological Support. (This includes Timely processing of requests, Sufficient resolution of issues, Courteousness and Professionalism, Handling of special requests, Clarity of instructions, etc.)* This rating is specific to the support received by IADC. Interactions with third parties should be rated in the applicable section.
What expectations do you have for this service which are not being sufficiently met?*
Optional - If there is any feedback you would like to share about this topic please do so here.
The following information is optional but will assist us if clarification or additional information is needed regarding your feedback. Optional - Please state any additional feedback you may have. This includes positive or negative IADC experiences, suggestions/requests for improvements/changes, comments on changes to programs and program criteria, etc.
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